listening skills

Here's what a good listener does.

How well do you listen?

Faces the speaker

Looks into the speaker's eyes

Is relaxed, but attentive

Keeps an open mind

Listens to the words and tries to picture what the speaker is saying

Doesn't interrupt or fidget

Waits for the speaker to pause to ask clarifying questions

Tries to feel what the speaker is feeling (shows empathy)

Nods and says "uh huh," or summarizes to let the speaker know he/she is listening

1.) Focus

Listen and watch for clues to identify the meaning behind the words.

2.) Mirror

Use appropriate facial expressions that correspond emotionally. Head nodding and verbal cues like 'uh, huh' let the speaker know you are listening and engaged.

3.) Paraphrase/provide feedback

Check for understanding and empathize

4.) Respond appropriately

Encourage respect and understanding with the wording you use. Add information if you have information to add.

1.) Listening

Strong observational skills to fully understand the message being conveyed.

2.) Non-verbal communication

Body languages like posture, gestures, and eye movement.

3.) Being clear

Choosing the right words to deliver a message that's easy to understand.

4.) Being concise

Using fewer, well-chosen words to convey your message.

5.) Being confident

The right message with the appropriate non-verbal communication.

6.) Being personable

A friendly tone and a simple smile can go a long way.

7.) Being patient

Being composed and not rushing when conveying your message.