Today, we live in what we call as the jet age. Everything that we do happens at supersonic speed. The backbone of these operations happening globally is - Communication.
Communication is one of the most stressed upon factors globally. Imagine a business email which doesn't send an explicit instruction. Or an app wherein the user is unable to understand what to do. Or a tutor who is unable to teach children who cannot understand her. What a grave disaster it would be.
Ever observed that there are times when someone doesn't understand a message. Or executes an action and messes it up. This happens because the message was not clear. Its meaning got lost in transit. Everywhere you look, people keep stressing on clear dialogue.
A clear message/communication is the backbone of any conversation. Whether it is professional or personal, unclear communication can lead to massive errors. It leads to loss of revenue, skipped protocols, and unnecessary confusion.
Communication is a two-way street. It is not about a person's ability to express something. The listener has to understand the intent of the conversation. Incomplete and ambiguous communication leads to incorrect actions on the listener's part.
There are three main kinds of communication. Let us look at them one by one.
1. Verbal communication - what we communicate through speech.
2. Written communication - what we communicate through text or script.
3. Non-verbal communication - what we communicate through body language and actions.
Apart from these types of communication, there are five main factors to take note of. These form the characteristics of an excellent conversation. They are Completeness, Clarity, Conciseness, Courtesy, and Consideration. We will look at each one of them in detail to understand how they will impact a conversation.